FAQs: Carpet cleaning

Dry cleaning is bonnet buffing and is more of a interim maintenance clean between steam cleans. Steam cleaning injects hot water and extracts and is commonly known as hot water extraction. Each one has its advantages but a good steam clean is the most thorough. Steam cleaning is our process and leaves the carpet almost dry before we leave the site.

The guide line is, you clean when stained and that’s up to you when you feel you cannot look at the stains any more. Some people have pets that may leave urine stains and walk in grit from outside. Some customers like to have the carpet freshened up for hygiene that lifts the inside atmosphere of the house, this may be an annual event.

A carpet cleaner will never take the lanoline out of a wool carpet. It takes large scouring machines in a factory to reduce the lanoline on a wool fibre to produce a carpet. Remember raw wool off a sheep is very greasy. If you have a nylon carpet with a stain preventer coating, this will help the carpet to be easier to clean. A good coating should stay on for five years. Some other carpet cleaning companies may use excessive chemical in the extraction with no preparation, this may lead to sticking residues drying on the carpet and pre-soiling taking place.

With use very safe active surfactant solutions to suite the fibre natural to manmade fibres and always a power boost to give the finish that extra touch of a super clean carpet.

Some deep oil stains from milks, food fats and car grease needs careful extraction. We suspend the stain and rinse the residue with the appropriate solution without delivering the oils deeper into the backing. This will avoid oily stains from wicking up the fibres again when the carpet is dry. Our process of stain removal is very affective.

We have a range of maintenance spot removers in stock to help you remove spots and even new urine stains.

We aspire to the Australian Standards ASA 3733. We use steam cleaning as the most effective method. On heavier soiled carpet it may require a combination of methods to achieve desired results.

Booth wool and nylon are very good fibres. All carpets have suitability to specific environments. We can advise from our pocket carpet buying guide and a site inspection to find the right carpet or flooring for you. We have a broad range of carpets to supply and lay to meet your needs.

You can walk on the carpet straight away. Make sure you wipe your shoes before you so the carpet does not to attract any residues from the hard floors.

Yes all safety signage will be displayed to make people aware that some of the hard surfaces may have moisture on them. Never jump across areas and please avoid walking over hoses.

We install protectors under timber furniture. If there is any other furniture going to be placed on the freshly cleaned carpet it is better to leave until the next day to avoid extra traffic footsteps. Some items of furniture may be a timber that stains or may have metal tips that rust if there is any moisture in the carpet. Any furniture that sits flat on the carpet is best to be kept off until the next day.

There may be a slight scent from our solutions. Wool carpets may slightly pungent that will disappear when dry